Terms of Service

We appreciate your interest in our services. This page is designed to provide essential information to our valued visitors. Before you explore the details of our offerings, please take a moment to familiarize yourself with our Terms of Service.

Terms and Conditions Acknowledgment

To ensure that all clients are fully aware of the scope of our support and their responsibilities, we require the acknowledgment of our Terms and Conditions before the provision of hosting services. This includes reading and understanding the following key points:

The scope of support provided

We provide support for issues directly related to the hosting server and email server infrastructure that I manage and promote.

This includes ensuring server uptime, resolving server-side issues, and assisting with server configuration.

Client responsibilities

Clients are responsible for managing their own email client settings (e.g., Outlook, Thunderbird) and ensuring their local network and devices are functioning correctly.

Clients should verify their internet connection and local device settings before seeking support for email issues.

Third-Party Applications

Issues arising from third-party applications or services (e.g., email clients, antivirus software, firewalls) are outside the scope of my support. I can offer general advice but cannot provide in-depth troubleshooting for these applications.

Recurring Issues

If an issue is found to be recurring and cannot be attributed to the hosting server or email server infrastructure, it is the client’s responsibility to engage with the relevant third-party support.

Protracted troubleshooting that involves factors outside of the hosting infrastructure may incur additional charges.

Resolution Timeline

While we strive to resolve issues promptly, some troubleshooting may take time, especially when coordinating with third-party services or verifying external factors.

By setting these expectations, we can ensure a smoother support experience and a clearer understanding of the responsibilities and limitations involved. Your cooperation in managing and maintaining your local email environment is greatly appreciated.

General terms:

Payment terms:

50% Project Initiation: To commence your project, a payment equal to 50% of the total project cost is required at the beginning.

25% Design Presentation: Following the presentation of the agreed design, a payment of 25% of the total project cost is expected within [specify number of days] days.

50% Project Initiation: To commence your project, a payment equal to 50% of the total project cost is required at the beginning.

25% Project Deployment: The remaining 25% of the total project cost is anticipated upon the deployment of the finalized project.

Payment methods:

Please make payments in Australian dollars using our accepted methods, such as bank transfer or credit card.

Late payment:

A late fee of 10% will be applied to payments not received within seven days of the due date.

Ownership of work:

Upon receipt of the final payment, full ownership rights to the completed project will be transferred to you.

Cancellation:

We encourage open communication. If you have any concerns or questions related to invoices, please reach out to us promptly.

Communication:

We encourage open communication. If you have any concerns or questions related to invoices, please reach out to us promptly.

By engaging with our services, you acknowledge and accept these payment terms.