Terms of Service

We appreciate your interest in our services. This page is designed to provide essential information to our valued visitors. Before you explore the details of our offerings, please take a moment to familiarise yourself with our Terms of Service.

Terms and Conditions Acknowledgment

We value open communication and want to ensure a smooth experience for all our clients. To help you get the most out of our hosting services, we encourage you to familiarize yourself with our Terms and Conditions. These outline the scope of our support and provide clarity on how we can best work together. We’ve highlighted some key points below for your convenience:

The scope of support provided

We provide support for issues directly related to the hosting server and email server infrastructure that I manage and promote.

This includes ensuring server uptime, resolving server-side issues, and assisting with server configuration.

Client responsibilities

Clients are responsible for managing their own email client settings (e.g., Outlook, Thunderbird) and ensuring their local network and devices are functioning correctly.

Clients should verify their internet connection and local device settings before seeking support for email issues.

Third-Party Applications

Issues arising from third-party applications or services (e.g., email clients, antivirus software, firewalls) are outside the scope of my support. I can offer general advice but cannot provide in-depth troubleshooting for these applications.

Recurring Issues

If an issue is found to be recurring and cannot be attributed to the hosting server or email server infrastructure, it is the client’s responsibility to engage with the relevant third-party support.

Protracted troubleshooting that involves factors outside of the hosting infrastructure may incur additional charges.

Resolution Timeline

While we strive to resolve issues promptly, some troubleshooting may take time, especially when coordinating with third-party services or verifying external factors.

By setting these expectations, we can ensure a smoother support experience and a clearer understanding of the responsibilities and limitations involved. Your cooperation in managing and maintaining your local email environment is greatly appreciated.

Payment terms:

50% Project Initiation: To commence your project, a payment equal to 50% of the total project cost is required at the beginning.

25% Design Presentation: Following the presentation of the agreed design, a payment of 25% of the total project cost is expected within [specify number of days] days.

50% Project Initiation: To commence your project, a payment equal to 50% of the total project cost is required at the beginning.

25% Project Deployment: The remaining 25% of the total project cost is anticipated upon the deployment of the finalized project.

Payment methods:

Please make payments in Australian dollars using our accepted methods, such as bank transfer or credit card.

Late payment:

A late fee of 10% will be applied to payments not received within seven days of the due date.

Ownership of work:

Upon receipt of the final payment, full ownership rights to the completed project will be transferred to you.

Cancellation:

We encourage open communication. If you have any concerns or questions related to invoices, please reach out to us promptly.

Communication: